Refund policy

Return window

We accept return requests for defective and non-defective products within 14 calendar days after delivery. Start the request through our Contact page before sending anything. Include your order number and the reason for the request.

Return eligibility

For a change of mind, fit, color, or other non-defect return, the item must be unworn, unwashed, unused, and in its original condition with its original packaging and included accessories. Items showing wear, washing, damage after delivery, or missing parts are not eligible for a non-defect return.

How to return an eligible non-defective item

Approved returns must be sent by mail to our supplier return center in Zhejiang, China. The customer is responsible for the return carrier, return postage, and sender-side customs documentation or clearance. Do not use a service that requires the recipient to complete customs clearance, because the warehouse cannot accept such parcels. We recommend retaining the tracking receipt until the return is resolved.

Return center
Liu Changxing
No. 2 freight elevator on the west side of the 3rd floor, upstairs
Yuantong Express, No. 409, Suxi, Yiwu Town
Zhejiang 310000
China

Please request authorization before mailing a return so we can provide the applicable instructions and identify the parcel.

Return costs and restocking fees

For change-of-mind, fit, or color returns, the customer pays the actual return shipping and customs-handling costs. We do not charge a restocking fee. The original outbound shipping charge is not refunded for these non-defect returns.

Damaged, incorrect, or lost items

If an item is damaged, incorrect, or lost in transit, contact us with the order number and photo or video evidence where applicable. After approval, we will offer a replacement or a refund and no physical return is required. For these approved cases, the original outbound shipping charge is also refunded when a refund is selected.

Refund timing and method

Approved refunds are issued to the original payment method within 10 business days after approval. For a mailed non-defective return, approval follows receipt and inspection at the return center. Your bank or card provider may require additional time to post the credit.

Exchanges

We do not promise direct exchanges for non-defective items. Contact us before returning an item so we can explain the available return and reorder options. Your statutory rights, where applicable, are not limited by this policy.

Contact

For product, order, return, or policy questions, email us at support@mirevalia.com or use our Contact page.