Billing terms and conditions

These billing terms apply to every order placed on mirevalia.com. They sit alongside our terms of service, shipping policy and refund policy.

Who charges you

Mirevalia is a trading name operated by NABSCO, Marconistraat 137, 4702 SJ Roosendaal, the Netherlands. Chamber of Commerce 81887922, VAT NL003616146B05.

What appears on your statement

Your card or account statement shows a descriptor containing MIREVALIA. If you see a charge you do not recognise, email support@mirevalia.com with the date and amount before disputing it with your bank. We can usually identify it the same day.

Currency and pricing

All prices on this website are shown and charged in US dollars (USD). The amount at checkout is the final amount: product price plus shipping, with no sales tax added and no separate import charges for delivery in the United States. If your bank converts from another currency, the exchange rate and any foreign transaction fee are set by your bank, not by us.

Accepted payment methods

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, UnionPay and Visa. These are the same methods shown on our product pages and in the footer of this website.

When you are charged

Payment is taken in full at the moment you place the order. We do not offer instalments, subscriptions or recurring billing. Some banks place a temporary authorisation hold before the charge settles, which can look like a duplicate for a day or two. Only one charge will settle.

Failed or declined payments

If a payment is declined, the order is not created and nothing is shipped. Any authorisation hold is released by your bank, usually within a few business days. Check the card details and billing address and try again, or use a different method.

Order changes and cancellations

Contact us through the contact page with your order number as soon as possible. We can cancel or amend an order while it is still in processing, which is within 1 to 3 business days of ordering. Once it has been dispatched, the return route in our refund policy applies instead.

Refunds

Approved refunds are issued to the original payment method within 10 business days of approval. We cannot refund to a different card or account. Your bank may take additional time to post the credit.

Chargebacks

Please contact us before opening a dispute with your bank. Almost every case is a delivery question we can answer or resolve faster than a chargeback process can, and a dispute freezes the order while it runs.

Fraud checks

Orders are screened for fraud by our payment providers. We may ask you to confirm your identity or billing address before shipping, and we may cancel and refund an order in full if we cannot verify it.

Questions

Email support@mirevalia.com or call +31 6 17466787, Monday to Friday, 09:00 to 17:00 Central European Time.