Frequently asked questions

Ordering

Where do you ship?

We currently ship to addresses in the United States only.

How much does shipping cost?

$5.95 on orders under $50, and free on orders of $50 or more. The exact charge is shown at checkout before you pay.

How long does delivery take?

Orders are processed within 1 to 3 business days, and transit takes a further 6 to 9 business days. That is 7 to 12 business days in total from order confirmation. Business days exclude weekends and public holidays.

Which payment methods do you accept?

American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, UnionPay and Visa. All prices are in US dollars.

Do I pay sales tax or import duties?

The price you see is the price you pay. No sales tax is added at checkout, and there are no separate import charges for orders delivered in the United States.

After you order

How do I track my order?

You get a confirmation email straight away, and a second email with a tracking number once the parcel is dispatched. Full instructions are on our Track your order page.

Can I change my address after ordering?

Contact us immediately through the contact page with your order number. We will change it if the order has not entered processing yet, but we cannot guarantee it.

My tracking has not moved. What now?

Tracking often takes 24 to 48 hours to show its first scan, and there can be quiet days mid-route. If nothing has changed for more than 7 business days, email us and we will chase it.

Returns

What is your return window?

14 calendar days after delivery, for both defective and non-defective items. Start the request through the contact page before sending anything back.

Who pays for the return?

For a change of mind, fit or colour, you pay the return postage and any sender-side customs handling. We do not charge a restocking fee. If an item arrives damaged, incorrect or does not arrive at all, we cover it and no physical return is needed.

Do you exchange items?

We do not promise direct exchanges. Contact us first and we will explain the return and reorder options for your case.

When do I get my money back?

Approved refunds go back to your original payment method within 10 business days of approval. Your bank may need a few days more to post it.

The full terms are in our refund policy.

Products and sizing

Which size should I take?

Sizes run as standard US women's letter sizes. See our size guide for how to measure yourself, and email us for the garment measurements of a specific style.

What are the sets made of?

Our sets use lace, pointelle and soft stretch knits. We are collecting the exact fibre composition per style from our manufacturing partner and will publish it on each product page as soon as we have it confirmed in writing. If you need it before then, email us and we will ask on your behalf.

How should I wash them?

Cold gentle machine wash or hand wash, inside out, and dry flat away from direct heat. Lace and pointelle last far longer that way.

Contact

How do I reach a person?

Email support@mirevalia.com, call +31 6 17466787, or use the form on our contact page. We answer within 1 business day, Monday to Friday, 09:00 to 17:00 Central European Time.