Track your order

Every Mirevalia order can be followed from the moment you pay to the moment it lands. Here is exactly how.

1. Order confirmation

You receive a confirmation email within a few minutes of checkout. It contains your order number and a link to your order status page. If it is not in your inbox, check your spam folder before contacting us.

2. Processing

We prepare and dispatch orders within 1 to 3 business days. There is no tracking number during this stage, because the parcel has not been handed to the carrier yet.

3. Shipping confirmation with your tracking number

As soon as the parcel is dispatched you receive a second email with the carrier name and the tracking number. Transit to the United States normally takes 6 to 9 business days, so 7 to 12 business days in total from the moment you ordered.

4. Following the parcel

Open the tracking link in that email, or enter the tracking number on the carrier's own website. Parcels are handed over to a domestic delivery partner for the final leg inside the United States, so the last scans can appear under a different, US tracking number. The carrier for your order is named in your shipping email.

A universal tracker such as 17track.net works too if you want to follow the international leg and the US leg in one place. Paste the tracking number from your shipping email into the search field.

5. Your account

You can also sign in to your Mirevalia account to see your orders and their status without digging through email.

If tracking does not move

The first scan can take 24 to 48 hours to appear, and there are usually a few quiet days while the parcel is in transit between countries. That is normal. If nothing has changed for more than 7 business days, or the tracking says delivered and you have nothing in hand, email support@mirevalia.com with your order number. We will open an investigation with the carrier and arrange a replacement or a refund once the claim is approved.

Still stuck?

Email support@mirevalia.com or call +31 6 17466787. We answer within 1 business day, Monday to Friday, 09:00 to 17:00 Central European Time. Full details are in our shipping policy.